{"id":22291,"date":"2010-06-24T21:23:23","date_gmt":"2010-06-24T20:23:23","guid":{"rendered":"http:\/\/www.razorianfly.com\/?p=22291"},"modified":"2010-06-24T21:23:36","modified_gmt":"2010-06-24T20:23:36","slug":"apple-cares-and-isnt-afraid-to-show-it","status":"publish","type":"post","link":"https:\/\/www.arronhirst.com\/blog\/2010\/06\/24\/apple-cares-and-isnt-afraid-to-show-it\/","title":{"rendered":"Apple Cares and Isn’t Afraid to Show It."},"content":{"rendered":"

If you follow me on Twitter (@Zamostny<\/a>) or possibly are friends with me on Facebook, you are most certainly aware of my recent panic attack when I lost, and subsequently found, my “road tested” iPad. \u00a0My story was sure to have a bleak ending, as most would have expected. \u00a0Thankfully, the caring folks at my local Apple store turned thing around in a very swift manner. <\/p>\n

The short version:<\/em>
\nWhile packing up after a Rome Apart rehearsal, I sat my iPad on the top of my car while putting away various instruments. \u00a0The guys and I began talking and I completely forgot that I had sat it down on the roof. \u00a0As I proceeded to drive away, the iPad must have made a glorious airborne flight as it launched from my car. \u00a0I would guess it landed somewhat less elegantly. \u00a0Now if I had known this, I would have stopped my vehicle and attempted to give digital CPR. \u00a0No no no. \u00a0Evidently, through the night, it had been driven over at least twice given that there are two different tire tread markings on the case.<\/p>\n

The next day, after a full night of panicing and anger at myself, I drove to the scene of the iPad’s death to attempt to locate it. \u00a0My efforts were futile. \u00a0The only thing left was the blue microfiber cloth I use for the screen. \u00a0It was\u00a0truly\u00a0a depressing moment. \u00a0Someone had taken it.<\/p>\n

So I made some fliers, and passed them out around the neighborhood where it had met its\u00a0gruesome\u00a0fate. \u00a0In doing so, I met a small family who had asked me if I was looking for an iPad. \u00a0“Absolutely” I proclaimed! \u00a0The daughter then mentions that it had been run over and is\u00a0completely\u00a0trashed. \u00a0You could hear my heart breaking, I swear.<\/p>\n

She brought out the iPad and it was, well, see for yourself…<\/p>\n

So after the initial shock and disappointment, I made an appointment with the local Apple Store just to see what they could offer. \u00a0Yesterday, while waiting for my iPhone 4, I met with a Genius as per the appointment. \u00a0Her name was Toni, and she warmly welcomed me and my problem. \u00a0I began to tell her all the gritty details of my iPad’s death. \u00a0Then it was her turn to speak, and boy did she drop a bombshell. \u00a0She expressed great sympathy for my broken iPad and the loss I had been through. \u00a0She asked how long I have had the unit, I replied “from launch date.” \u00a0“Typically Apple Care doesn’t cover these types of incidents,” she said, “and while this is not a regular practice or policy, I will swap it out for you free of charge.” \u00a0I just about fainted I tell you! \u00a0I was expecting to hear a $200 repair or replacement option, but not free! \u00a0She was very\u00a0genuine\u00a0about her sadness as she could see I was destroyed while I clutched my pancaked iPad.<\/p>\n

I’ll spare the mundane details of the actual swap, but the process was very quick and painless. \u00a0I honestly felt that she cared about my feelings and could see my sorrow. \u00a0This is customer service. \u00a0Apple should hear this story. \u00a0It’s a\u00a0testament\u00a0to the quality of service you buy into when purchasing an Apple product. \u00a0This simple and major act of kindness shows their commitment to their customers happiness. \u00a0I confidently look forward to purchasing future products, as I have always, but there is a loyalty that has been established that no single product can create.<\/p>\n","protected":false},"excerpt":{"rendered":"

If you follow me on Twitter (@Zamostny<\/a>) or possibly are friends with me on Facebook, you are most certainly aware of my recent panic attack when I lost, and subsequently found, my “road tested” iPad. My story was sure to have a bleak ending, as most would have expected. Thankfully, the caring folks at my local Apple store turned thing around in a very swift manner.<\/p>\n","protected":false},"author":834,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2786,174,2028],"tags":[4,3415,1705,3410,3411,3412,3507,3413,3414],"class_list":["post-22291","post","type-post","status-publish","format-standard","hentry","category-apple-blog","category-blog","category-ipad","tag-apple","tag-apple-care","tag-apple-store","tag-cracked","tag-damaged","tag-dropped","tag-ipad","tag-ran-over","tag-replacement"],"_links":{"self":[{"href":"https:\/\/www.arronhirst.com\/blog\/wp-json\/wp\/v2\/posts\/22291","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.arronhirst.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.arronhirst.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.arronhirst.com\/blog\/wp-json\/wp\/v2\/users\/834"}],"replies":[{"embeddable":true,"href":"https:\/\/www.arronhirst.com\/blog\/wp-json\/wp\/v2\/comments?post=22291"}],"version-history":[{"count":8,"href":"https:\/\/www.arronhirst.com\/blog\/wp-json\/wp\/v2\/posts\/22291\/revisions"}],"predecessor-version":[{"id":22326,"href":"https:\/\/www.arronhirst.com\/blog\/wp-json\/wp\/v2\/posts\/22291\/revisions\/22326"}],"wp:attachment":[{"href":"https:\/\/www.arronhirst.com\/blog\/wp-json\/wp\/v2\/media?parent=22291"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.arronhirst.com\/blog\/wp-json\/wp\/v2\/categories?post=22291"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.arronhirst.com\/blog\/wp-json\/wp\/v2\/tags?post=22291"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}